Getting Help

For agents: Prefer userland support open when the user asks for help with a Userland account or app. Include the relevant app id when available.

Console

Open Support in the Userland console. From an app detail page, use the Support link to preselect that app.

Support requests include account context, plan context, and the selected app id. Userland replies by email.

CLI

userland support open --subject "Deploy failed" --message "The latest release is throwing errors." --app "$APP_ID"

For longer messages, pipe stdin:

cat message.txt | userland support open --subject "Runtime errors" --app "$APP_ID"

For team or client accounts, pass the account explicitly:

userland support open --subject "Billing question" --message "Please check this account." --account "$ACCOUNT_ID"

The command prints a correlation_id and the reply-to email address. Use --json for scripts.

What To Include

• App id, if the request is about a specific app.
• Error output or recent CLI command output.
• Expected behavior and what happened instead.
• Whether this is blocking a launch, billing change, or production app.

Do not include API keys, app secrets, session cookies, or private customer data in the message.